The Student Accounts Office collects all student tuition and fee charges and is also responsible for disbursement of financial aid or other funds owed to students. Questions regarding your invoice, account status, third party payments, or issues in paying your college bill, should be directed to the Student Accounts Office at 781-239-2540 or studentaccounts@massbay.edu.
FALL SEMESTER: Bills are due August 1.
SPRING SEMESTER: Bills are due December 15.
WINTER INTERSESSION and SUMMER SESSION: Bills are due two weeks prior to the start of the session.
You can contact us by email at studentaccounts@massbay.edu. Please use your MassBay email. It is the college's primary mode of communication. You may also contact us by phone at 781-239-2540. Please be sure to leave your full name, ID #, short message and a working phone number where we can reach you.
Below are some tools to help you with some frequently asked questions.
We have made paying your bill easier, as students can now pay via ach through the Nelnet Processing Center.
You will need to disable pop-up blockers first! Consult these short tutorials from the MassBay I.T. department that show you How to disable pop-up blockers and do other tasks in your MassBay Student Bay Navigator account:
MassBay Student Bay Navigator Tutorials →
Instructions for setting up an online payment or e-check option can be found here.
Personal checks, money orders, and 529 payments should be made payable to MassBay Community College and mailed to:
MassBay Community College
Student Accounts
P.O. Box 412831
Boston, MA 02241-2831
Specific benefit questions regarding your student health insurance coverage can be directed to BCBS at (888) 753-6615.
Sheila Donlon, Director – sdonlon@massbay.edu
Mike Discolo, Associate Director – mdiscolo@massbay.edu
Ann Marie Cameron-Thompson, Accountant III - acameronthompson@massbay.edu
Valerie Amaral, Enrollment Specialist – vamaral@massbay.edu
Brian Crowley, Enrollment Specialist – bcrowley1@massbay.edu
Vanessa Lockridge, Enrollment Specialist – vlockridge@massbay.edu
Christine Ng, Enrollment Specialist – cng@massbay.edu
MassBay is required to provide copies of the Form 1098-T to any student who paid qualified educational expenses in the preceding tax year. Qualified expenses include tuition, any fees that are required for enrollment, and course materials the student was required to buy from the school.
To receive a copy of your Form 1098-T, please email bursar@massbay.edu from your MassBay Email Address and we’ll get a form sent to you as soon as possible.
Please note that your Form 1098-T can’t be generated if you have not provided MassBay with your social security number or tax identification number. To view this information, please lookup in your Bay Navigator account under: Self Service > Campus Personal Information > Demographic Information.
To add or update your social security or tax id number, please submit the W-9S form found at:
W9 Request for Student Taxpayer ID Number
General tax information can be found at www.irs.gov. If there is an error on your 1098-T, or your 1098-T is not included at https://home.ecsi.net, please contact the Student Accounts Office via e-mail at studentaccounts@massbay.edu.
Issues accessing your account? – contact IT Helpdesk at 781-239-2440 or helpdesk@massbay.edu
Questions about your financial aid package? Contact Financial Aid at 781-239-2600 or finaid@massbay.edu